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ServiceNow
Security Incident Communications Manager
Join ServiceNow as a Security Incident Communications Manager in West Palm Beach, FL. Lead crisis communications, ensuring compliance and stakeholder alignment. 8+ years experience required.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
The ServiceNow Security Incident Communications Manager will lead clear, timely, and accurate communications during security incidents. This role bridges security, legal, PR, and executive teams to craft incident-specific communication strategies, ensuring alignment, compliance, and consistent messaging. The ideal candidate will possess strategic crisis communications expertise and the ability to execute quickly in fast-paced environments.
Requirements
- Develop & Maintain Communication Plans
- Coordinate with Incident Response
- Manage Stakeholder Messaging
- Ensure Regulatory Compliance
- Document & Report
- Post-Incident Improvement
Requirements Summary
8+ years of related experience. Master's degree or PhD with 3+ years in crisis comms. Strong organizational skills, communication skills and analytic skills
