Security Managed Services Engineer (L2)

Join NTT DATA and make an impact by ensuring clients' security infrastructures and systems remain operational. Proactively monitor, identify, and resolve technical incidents and problems, and handle client requests with technical expertise.

Requirements

• Experience with managed services handling security infrastructure
• Working knowledge of ticketing tools, preferably ServiceNow
• Proficiency in active listening, with techniques like paraphrasing and probing for further information
• Excellent planning skills, able to anticipate and adjust to changing circumstances
• Strong ability to communicate and engage across different cultures and social groups
• Adaptability to changing conditions and flexibility in approach
• Client-focused mindset, always putting their needs and positive experience first
• A positive outlook and the ability to work well under pressure
• Willingness to put in longer hours when necessary
• Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience

Benefits

• Remote working option
• Equal Opportunity Employer with a global culture that embraces diversity
• Committed to providing an environment free of unfair discrimination and harassment