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ServiceNow
Senior Account Escalation Manager
Join ServiceNow as a Senior Account Escalation Manager in Orlando, FL. Leverage your 7+ years in account management to enhance customer satisfaction and drive growth.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service. The role focuses on establishing a trusted short-term advisor relationship to ensure customer satisfaction with ServiceNow's products and services, aiming for growth and stability within the account relationship. It is not a sales or support role.
Requirements
- 7+ years of relevant experience in support, Account management, escalations and critical incident management.
- Proven experience in similar roles in Enterprise Software companies.
- Demonstrated ability to lead and drive business and technical outcomes.
- Demonstrated ability to navigate complex situations with empathy.
- Excellent communication and presentation skills.
Requirements Summary
7+ years experience in support/account management. Experience with similar roles in enterprise software is vital. Must have a degree in IT or equivalent
