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ServiceNow
Senior Account Escalation Manager
Join ServiceNow as a Senior Account Escalation Manager in Santa Clara, CA. Leverage ITIL expertise to enhance customer satisfaction and drive account growth. Benefits include health plans, 401k match, and flexible leave.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 15, 2025
ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring a high level of interaction and personalized service. This role focuses on establishing a trusted advisor relationship to ensure customer satisfaction and proactively resolving issues, ultimately driving account growth. The position requires in-office work in the Santa Clara, CA ServiceNow office.
Requirements
- Demonstrated ability to lead and drive business and technical outcomes in complex environments with multiple stakeholders.
- Strong written and verbal communication skills, with proficiency in Excel, Word and PowerPoint.
- Proven experience in similar roles at other Enterprise Software, particularly ITIL related companies.
Benefits
- health plans
- 401k Plan with company match
- ESPP
- matching donations
- flexible time away plan and family leave programs
- Flexible time away plan and family leave programs
Requirements Summary
Bachelor's degree (IT preferred), 2+ years of exp. in ITIL/Enterprise Software, leading account escalations. Proficiency in communication & project management skills.
Apply now
Santa Clara
|
California
United States
Senior
In-Person
Full Time
143600-251300 USD/year