Senior Account Escalation Manager

ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts with enhanced interaction, ensuring customer satisfaction through a trusted advisor relationship. This role focuses on understanding the account situation, creating a clear resolution scope, and proactively addressing issues. It's an in-office position with a minimum of two days per week in Santa Clara, CA.

Requirements

• Must possess a high level of EQ
• Ability to see the bigger picture
• Proven experience in similar roles at other Enterprise Software, ideally ITIL related
• Demonstrated ability to lead and drive business and technical outcomes
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong organizational and analytical skills
• Personal commitment to customer satisfaction
• Familiarity with SaaS deployments and its supporting architecture

Benefits

• Health plans
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Work Personas