AIA

Senior Analyst, Data and Service Operations

Join AIA in Kuala Lumpur as a Senior Analyst, Data and Service Operations. Leverage ServiceNow for incident management and analytics. 1+ year ITSM experience required.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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DevOps
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IT Service Management
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Service Catalog
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 10, 2025

Shape a better tomorrow at AIA Digital+ as a Senior Analyst, Data and Service Operations. This role involves coordinating incidents and service requests, conducting data mining and analytics, and providing high-quality customer experience.

Requirements

  • 1+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
  • 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
  • Diploma/Degree in Business IT or Computing
  • Able to work on shift 24/7

Benefits

  • Opportunity to shape a brighter future at AIA Digital+
  • Equipped with critical skills, tools, and technology
  • Endless opportunities to learn, contribute, and thrive

Requirements Summary

1+ years of experience in IT service management, ITSM tools, and business IT or computing, with ability to work on shift 24/7