.svg)
AIA
Senior Analyst, Data and Service Operations
Join AIA in Kuala Lumpur as a Senior Analyst, Data and Service Operations. Leverage ServiceNow for incident management and analytics. 1+ year ITSM experience required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
Shape a better tomorrow at AIA Digital+ as a Senior Analyst, Data and Service Operations. This role involves coordinating incidents and service requests, conducting data mining and analytics, and providing high-quality customer experience.
Requirements
- 1+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
- 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
- Diploma/Degree in Business IT or Computing
- Able to work on shift 24/7
Benefits
- Opportunity to shape a brighter future at AIA Digital+
- Equipped with critical skills, tools, and technology
- Endless opportunities to learn, contribute, and thrive
Requirements Summary
1+ years of experience in IT service management, ITSM tools, and business IT or computing, with ability to work on shift 24/7
