Senior Analyst, Data and Service Operations

AIA Digital+ is looking for a Senior Analyst, Data and Service Operations to shape a better tomorrow. The ideal candidate will combine basic technical expertise with analytical skills to enhance service delivery and contribute to continuous improvement initiatives.

Requirements

• 1+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
• 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
• Diploma/Degree in Business IT or Computing
• Able to work on shift 24/7
• Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale.
• Good understanding and proven experience in ITSM implementation in a multi-site environment.
• Proven experience plus qualification in ITIL.
• Sound understanding of IT operating model design and best practices.
• Sound experience in using MS Teams
• Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.