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SAPIENS
Senior Analyst (Service Desk)
Join SAPIENS as a Senior Analyst (Service Desk) in Bangalore. Leverage your 4+ years of ServiceNow experience to support customers and manage incidents. Flexible work options!
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 2, 2025
Sapiens is seeking a Senior Analyst (Service Desk) to become a key player in their Bangalore team. This role involves providing first-point-of-contact support for customers, resolving issues, documenting incidents, and ensuring smooth operations. The position offers a flexible work arrangement with both remote and in-office work.
Requirements
- 4+ years of ServiceDesk experience with application support
- Good hands-on experience with monitoring tickets
- Hands-on experience with critical incident management
- Hands-on experience with ServiceNow
- Good Analytical and problem-solving skills
- Team player with strong communication skills
Requirements Summary
4+ years of ServiceDesk experience, strong analytical skills, and hands-on experience with critical incident management (including ServiceNow)
