Senior Application Engineer

Senior Application Engineer role supports operational and technical service excellence for AT&T by managing day-to-day activities related to the AirOn360 Consumer (SM-DP+) eSIM platform. The role includes deep troubleshooting, proactive system monitoring, customer engagement, coordination of change and maintenance windows, and technical documentation.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related technical/engineering field
• Software development experience
• Experience from working with automation/scripting related to software application
• Minimum of 8 years of experience in technical operations, systems engineering, or application support
• Experience with telecom, mobile platforms, or secure software environments preferred
• Familiarity with ServiceNow ticketing systems, structured change processes, and customer-facing dashboards
• ITIL certification preferred