Senior Application Engineer

G+D is seeking a Senior Application Engineer to support the AirOn360 Consumer (SM-DP+) eSIM platform. The role involves troubleshooting, system monitoring, customer engagement, coordination of change, and documentation. The ideal candidate will act as a technical liaison and service expert, driving operational improvements for customers with 4th-level support responsibilities and 8+ years of experience.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related technical/engineering field
• Software development experience
• Experience from working with automation/scripting related to software application
• Minimum of 8 years of experience in technical operations, systems engineering, or application support
• Knowledge of SaaS secure platforms and mobile technology
• Familiarity with ServiceNow ticketing systems, structured change processes, and customer-facing dashboards
• Experience with troubleshooting complex activation flows and platform anomalies
• Strong knowledge of ITIL-based service management
• High technical competency in SaaS secure platforms and mobile technology
• Excellent problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to analyze root causes and drive long-term technical improvements
• Strong organizational skills and attention to detail
• Proactive mindset and ability to handle ambiguity in a dynamic service environment
• Comfortable collaborating with internal teams and external partners
• Project management skills
• Advanced technical skillset in the software application area
• Ability to integrate, install and configure software