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LexisNexis Reed Tech (Corporate)
Senior Application Support Analyst
Join LexisNexis Reed Tech in Surrey as a Senior Application Support Analyst. Leverage ServiceNow skills to enhance customer-facing systems. 1-10 years experience required.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 10, 2025
Join ICIS as a Senior Application Support Analyst and help ensure the reliability and responsiveness of customer-facing systems. This role requires attention to detail, empathy, and clear communication to deliver a thoughtful and effective support experience.
Requirements
- Experience in production or application support, ideally in customer-facing environments.
- Strong communication skills, with the ability to explain technical issues to non-technical audiences.
- Experience with UNIX/Linux and Windows Server environments.
- Understanding of incident, change, and problem management processes.
- Familiarity with tools like JIRA or ServiceNow.
Benefits
- Learn more about the LexisNexis Risk team and how we work
- Equal opportunity employer
- Fair and accessible hiring process
Requirements Summary
1-10 years of experience in production or application support with UNIX/Linux and Windows Server environments
