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Citi
Senior Application Support Analyst - Assistant Vice President
Senior Application Support Analyst at Citi, Singapore. Monitor systems, troubleshoot incidents, drive solutions using ServiceNow ticketing & incident management. 5-8 yrs exp required.
Direct Hire
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
The Senior Application Support Analyst is a hands-on specialist who uses deep domain knowledge to improve processes, tools and workflows within the function. They analyze moderately complex, variable issues with meaningful business impact, weigh options and drive practical solutions.
Requirements
- Monitor systems, batches and interfaces
- Troubleshoot and resolve incidents
- Coordinate fixes, root-case analysis and stakeholder communications
- Drive permanent fixes, SLA improvements, and resource optimizations
- Use monitoring, ticketing and collaboration tools
- Support automation, Incident /change management
- Work closely with traders, operation, middle office, developers,business team and downstream partners
Benefits
- Equal opportunities employer
Requirements Summary
5-8 years' experience in application support role, Bachelor's/University degree or equivalent experience, Strong analytical, organizational and detail orientation
