Senior Associate, Partner Network Support

We are seeking a detail-oriented and solution-focused Senior Associate, Partner Network Support to provide a broad range of support across all operational facets of our Partner Network. The ideal candidate will work through partner-submitted tickets, collaborating with property management teams to resolve network-related issues effectively and efficiently.

Requirements

• 2+ years of experience in a network support or technical support role, preferably in the property management or hospitality industry.
• Experience with PMS platforms such as Yardi, Realpage, Entrata, ResMan, or equivalent is a plus.
• Proficiency with ticketing systems (Zendesk, ServiceNow, or similar) and remote troubleshooting tools.

Benefits

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) + company equity
• Unlimited paid time off with a PTO minimum + 13 company paid holidays
• Parental leave
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription