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Fisher Investments
Senior Business Analyst - Contact Center Technologies
Join Fisher Investments in Tampa as a Senior Business Analyst for Contact Center Technologies. Leverage ServiceNow CSM skills to enhance performance and automation.
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Customer Service Management
Service Portal
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
Fisher Investments Technology Business Services is seeking a Senior Business Analyst to support Contact Center Technologies. This role involves supporting Contact Center Team development, building custom reports and dashboards, troubleshooting issues, and identifying automation opportunities. The BA will work directly with the Enterprise Contact Center team, collaborating with developers to create effective solutions.
Requirements
- 7+ years of experience with business or process analysis
- Minimum of 5+ years of experience supporting Call Center platforms or other technical applications
- Experience working with Customers Service Management (CSM) systems such as ServiceNow
- Experience with Agile methodologies
- Strong troubleshooting with a focus on system performance and user experience
- BS or equivalent in business, information system or related field
- 20 days of PTO, plus 10 paid holidays
- Family Support programs
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Paid Time Off
- Paid Holidays
Requirements Summary
7+ yrs of experience w/ business/process analysis. 5+ yrs w/ call center platforms. ServiceNow experience req. BS/equivalent preferred
