.svg)
Fisher Investments
Senior Business Analyst - Contact Center Technologies
Join Fisher Investments in Camas, WA as a Senior Business Analyst for Contact Center Technologies. Leverage ServiceNow CSM skills to enhance operations. 100% paid benefits!
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Customer Service Management
Service Portal
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
Fisher Investments Technology Business Services is seeking a Senior Business Analyst to support the Development of Contact Center Technologies. The role involves administering Contact Center elements, building reports, troubleshooting issues, and working with developers to improve operational processes. This is a globally deployed opportunity, reporting to the Enterprise Contact Center Team Leader.
Requirements
- 7+ years of experience with business or process analysis
- Minimum of 5+ years of experience supporting Call Center platforms or other technical applications
- Experience working with Customers Service Management (CSM) systems, such as ServiceNow
- Experience with Agile methodologies
- Strong troubleshooting with a focus on system performance and user experience
Benefits
- 100% paid medical, dental and vision premiums
- 401(k) match
- Generous Paid Time Off
- Family Support programs
Requirements Summary
7+ years business analysis experience. 5+ years supporting Call Center platforms, strong troubleshooting skills. BS in related field (or analytical skills)
Apply now
Camas
|
Washington
United States
Senior
In-Person
Full Time
100000-155000 USD/year
