Senior Business Operations Analyst - Customer Excellence Group (CEG)

ServiceNow is a global market leader in AI-enhanced technology, and this Senior Business Operations Analyst role will provide business partnership support for Major Area VPs/AVPs, help manage business performance, and create and manage KPIs and scorecards. The role will also assist in organizing strategy and planning sessions, and drive consistency of reporting.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Proven operations or programme management skills, ideally within a Consulting or Professional Services environment
• Excellent understanding of budget and headcount management
• Excellent understanding of functional operational processes
• Excellent verbal and written communication skills, teamwork skills, and an engaging personality
• Ability to translate business strategies into effective narratives
• Proven ability to effectively interface with a diverse range of roles at all levels
• Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment
• Ability to work in a matrix organization structure

Benefits

• Equal Opportunity Employer
• Accommodations
• Export Control Regulations