ServiceNow

Senior Business Operations Analyst - Customer Excellence Group (CEG)

Join ServiceNow as a Senior Business Operations Analyst in Dublin. Leverage ServiceNow skills to manage KPIs, support VPs, and enhance operational efficiency. 5-10 years in operations required.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 16, 2025

ServiceNow is a global market leader in AI-enhanced technology, and this Senior Business Operations Analyst role will provide business partnership support for Major Area VPs/AVPs, help manage business performance, and create and manage KPIs and scorecards. The role will also assist in organizing strategy and planning sessions, and drive consistency of reporting.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Proven operations or programme management skills, ideally within a Consulting or Professional Services environment
  • Excellent understanding of budget and headcount management
  • Excellent understanding of functional operational processes
  • Excellent verbal and written communication skills, teamwork skills, and an engaging personality
  • Ability to translate business strategies into effective narratives
  • Proven ability to effectively interface with a diverse range of roles at all levels
  • Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment
  • Ability to work in a matrix organization structure

Benefits

  • Equal Opportunity Employer
  • Accommodations
  • Export Control Regulations

Requirements Summary

5-10 years of experience in operations or programme management, with a strong understanding of budget and headcount management, and excellent communication skills