Senior Business Operations Analyst - Customer Excellence Group (CEG)

ServiceNow is seeking a Senior Business Operations Analyst to provide business partnership support for Major Area VPs/AVPs, manage business performance, and create and manage KPIs and scorecards. The ideal candidate will have experience in leveraging AI, proven operations or programme management skills, and excellent verbal and written communication skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Proven operations or programme management skills, ideally within a Consulting or Professional Services environment
• Excellent understanding of budget and headcount management
• Excellent understanding of functional operational processes
• Excellent verbal and written communication skills, teamwork skills, and an engaging personality
• Ability to translate business strategies into effective narratives
• Proven ability to effectively interface with a diverse range of roles at all levels
• Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment
• Ability to work in a matrix organization structure

Benefits

• We strive to create an accessible and inclusive experience for all candidates
• We approach our distributed world of work with flexibility and trust
• Equal Opportunity Employer