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ServiceNow
Senior Business Process Consultant - Employee Workflows
Join ServiceNow as a Senior Business Process Consultant in Riyadh. Lead ITIL process improvements, mentor teams, and enhance CRM strategies. Benefits include flexibility and growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
The Senior Business Process Consultant within Employee Workflows is a trusted advisor to the customer, providing thought leadership, mentoring, and guidance to drive the next level of ITIL process maturity. The role involves leading and collaborating with customers to improve their CRM and ITIL processes, drafting user stories, and managing and communicating CRM process and business requirements to the delivery team.
Requirements
- Significant consulting experience within complex, global organizations
- Experience in defining and deploying future-state CRM processes
- Excellent communication and presentation skills
- Experience in analysing and recommending ITSM strategies based on business priorities
- Fluent in both Arabic and English
Benefits
- Flexible work environment
- Customer-facing role with some travel within EMEA
- Opportunity to grow and mentor other members of ServiceNow and the partner ecosystem
Requirements Summary
Significant consulting experience, experience in defining and deploying future-state CRM processes, excellent communication and presentation skills
