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Senior Business Process Consultant
Join ServiceNow as a Senior Business Process Consultant in Bethesda, MD. Leverage ITOM expertise to optimize processes, engage stakeholders, and drive customer success. US Citizenship and Public Trust Clearance required. Benefits include health plans, 401(k), and training.
Job description
ServiceNow is seeking a Senior Business Process Consultant to help customers migrate their IT Operations Management (ITOM) process to the ServiceNow Platform. This role focuses on driving the adoption and satisfaction of the ITOM platform, enabling customers to achieve business outcomes by optimizing their ITOM processes and realizing their ServiceNow investment. The position involves process definition, stakeholder engagement, and support for customer-facing deliverables.
Requirements
- Must be a US Citizen
- Public Trust Clearance Required
- Five years of consulting experience for complex, global organizations
- Demonstrated ability to influence and consult
- Experience in defining and deploying future-state ITOM processes
- Solid understanding with leading SAM and HAM engagements
- Strong communication skills
- Experience in providing Knowledge-Centered Service / Support
- Experience in analyzing and recommending ITOM strategies
- Strong interpersonal skills, customer-centric attitude
Benefits
- Health plans
- Flexible spending accounts
- 401(k) Plan
- Employee Stock Purchase Plan (ESPP)
- Flexible time away plan and family leave programs
- Training and mentoring
Requirements Summary
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