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ServiceNow
Senior Business Process Consultant
Join ServiceNow as a Senior Business Process Consultant in Washington, DC. Leverage your ITAM expertise to optimize SAM/HAM processes and drive customer growth.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
IT Operations Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 28, 2025
ServiceNow is seeking a Senior Business Process Consultant for its Customer Outcomes team. This role focuses on driving business outcomes by guiding customers in transitioning business requirements to ServiceNow SAM and HAM products, optimizing ITAM processes, and identifying opportunities for customer growth. The ideal candidate will have a strong understanding of the ServiceNow ecosystem and experience in influencing and consulting with clients on complex processes.
Requirements
- At least five years of consulting experience for complex, global organizations
- Demonstrated ability to influence and consult in an ITAM Service Delivery / Shared Services environment
- Proven experience in defining and deploying future-state ITOM processes
- Strong understanding with leading SAM and HAM engagements
- Solid experience in converting business requirements to configuration requirements
- Excellent communication skills with strong presentation and facilitation skills
Benefits
- Competitive compensation
- Competitive On Target Earnings (OTE)
- Health plans
- 401(k) Plan with company match
- ESPP
- matching donations
- Flexible time away plan and family leave programs
Requirements Summary
5+ yrs consulting exp. in global orgs. Experience defining & deploying future-state ITOM. Strong knowledge of SAM/HAM & Agile process. Excellent communication skills
Apply now
Washington
|
District of Columbia
United States
Senior
In-Person
Full Time
135300-236800 USD/year
