Senior Business Process Consultant, IT Service Management Workflow

ServiceNow is seeking a Senior Business Process Consultant to lead customer-facing projects and deliver complex technical solutions using ServiceNow ITSM products. The ideal candidate will have 5+ years of consulting experience and a strong problem-solving mindset.

Requirements

• 5+ years of consulting experience for complex, global organizations
• 5+ years of ITSM implementation experience as an implementer
• Familiarity with ITSM frameworks such as ITIL or IT4IT
• Proven ability to lead customer-facing projects and deliver complex technical solutions
• Strong problem-solving mindset, customer success orientation, and ability to deliver business value
• Experience with cloud computing, digital transformation, and modern IT architectures (preferred)
• Understanding of software development lifecycle (SDLC) and IT operations (preferred)
• Strong facilitation skills: able to lead workshops, convert business requirements into configuration requirements, and author user stories for Agile development
• Excellent written and verbal communication, including presentation skills (Visio, Word, PowerPoint)
• Ability to analyze and recommend ITSM strategies aligned with business priorities
• Strong interpersonal skills with a customer-centric and culturally aware approach
• A proven team player and collaborator

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance