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ServiceNow
Senior Business Process Consultant, Platform (Federal)
Join ServiceNow as a Senior Business Process Consultant in Baltimore, MD. Leverage ServiceNow's GenAI to optimize processes. Requires 5+ years consulting, AI knowledge, and active security clearance. Benefits include health plans, 401k, and flexible leave.
The Mothership
Senior
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 25, 2025
ServiceNow is seeking a Senior Business Process Consultant to join the Customer Excellence Group. The role involves driving customer business outcomes by integrating AI into processes and guiding customers in leveraging ServiceNow's GenAI products, focusing on optimizing configuration vs. customization. This is a crucial functional and process role with a focus on accelerating business growth and improving processes.
Requirements
- Active Security Clearance
- At least five years of consulting experience for complex, global organizations
- Demonstrated ability to influence and consult across various industries
- Strong understanding of AI Models and Generative AI
- Solid experience in converting business requirements to configuration requirements
- Excellent communication skills (written and verbal)
- Experience in providing Knowledge-Centered Service / Support using technologies
- Strong interpersonal and team-building skills
- Proven team player and team builder
Benefits
- Health plans
- 401k Plan with company match
- Employee Stock Purchase Plan
- Matching donations
- Flexible time away plan and family leave programs
Requirements Summary
5+ years consulting experience for global orgs, understanding AI models, and demonstrating experience in configuration/customization. Strong communication and interpersonal skills required
Apply now
Baltimore
|
Maryland
United States
Senior
In-Person
Full Time
121700-213000 USD/year
