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ServiceNow
Senior Business Process Consultant, Platform (Federal)
Join ServiceNow in Tampa as a Senior Business Process Consultant. Leverage ServiceNow skills to optimize processes, support GenAI solutions, and drive outcomes. Active security clearance required. Competitive salary and benefits.
The Mothership
Senior
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 25, 2025
ServiceNow is seeking a Senior Business Process Consultant, Expert Services to join their Customer Excellence Group. The role involves guiding customers in transitioning business requirements to configuration, supporting ServiceNow GenAI solutions, and driving customer business outcomes through process optimization. ServiceNow aims to empower people and organizations through innovative AI-enhanced technology.
Requirements
- Active Security Clearance required
- At least five years of consulting experience for complex, global organizations
- Demonstrated ability to influence and consult across various industries
- Proven experience in defining and deploying future-state business processes
- Strong understanding of AI Models, Deep Learning Models, and Large Language Models
- Solid experience in converting business requirements to configuration
- Excellent communication and presentation skills
- Experience in providing Knowledge-Centered Service / Support
- Strong interpersonal skills and team building
Benefits
- Competitive Salary
- Full Benefit Package
Requirements Summary
Active security clearance required. 5+ years consulting exp. demonstrating skills in process definition, AI modelling, and business process optimization. Strong communication and presentation skills
