Senior Client Support Technician

The Client Support Technician position is responsible for answering calls, logging incidents, and providing customers with rapid and accurate answers and information. The individual must possess an IT background, excellent written and verbal communication skills, and the ability to adapt to diverse environments.

Requirements

• Active DoD Secret/DoE L clearance or ability to acquire one
• DoD 8570 IAT II certification required
• 2+ years in a technical support or customer service role
• Proficiency in troubleshooting and supporting Windows operating systems
• Familiarity with basic networking concepts, including LAN/WAN and connectivity issues
• Experience with ticketing systems such as Remedy or ServiceNow
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work effectively in both team-oriented and independent settings

Benefits

• health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays