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TekSynap
Senior Client Support Technician
Join TekSynap as a Senior Client Support Technician in Albuquerque, NM. Leverage ServiceNow for technical support, troubleshooting, and teamwork. Benefits include health insurance and 401K.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
TekSynap is seeking a Senior Client Support Technician to provide technical support to AFRL customers. The role involves troubleshooting, resolving issues, and providing accurate information. Strong communication and teamwork skills are essential, alongside an understanding of Windows systems and cloud-based applications. TekSynap focuses on a fast-paced, tech-driven environment.
Requirements
- Active DoD Secret/DoE L clearance or ability to acquire one
- DoD 8570 IAT II certification required
- 2+ years in a technical support or customer service role
- Proficiency in troubleshooting and supporting Windows operating systems
- Familiarity with basic networking concepts
- Experience with ticketing systems (Remedy or ServiceNow)
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401K
- Life insurance
- Short-term disability plans
- Long-term disability plans
- Vacation time
- Holidays
Requirements Summary
US citizenship, active Secret/higher clearance required. 2+ years tech support experience. Strong troubleshooting and networking skills
