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Shuvel Digital
Senior Cloud Support Engineer - (Onsite)
Senior Cloud Support Engineer at Shuvel Digital (Irvine, CA). Expert-level technical support for mission-critical systems. Requires 10+ years enterprise support, AWS/CKA cert, ServiceNow ITSM expertise, monitoring tools proficiency, scripting skills, DevOps knowledge.
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 20, 2025
As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure.
Requirements
- 10+ years of technical support experience in enterprise environments
- AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required
- Strong expertise in monitoring tools (Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk)
- Proficiency in scripting and automation (Python, PowerShell, Bash)
- Experience with cloud networking, security, IAM policies, and infrastructure optimization
- Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation)
- ITIL Foundation certification (preferred)
- Hands-on experience with ServiceNow or similar ITSM platforms
- Strong analytical thinking and problem-solving skills with a proactive mindset
- Excellent communication skills and ability to collaborate effectively across teams
Requirements Summary
10+ years of technical support experience, AWS certification, and strong expertise in monitoring tools
