Senior CMDB Analyst, Technology Asset Management

Prudential is seeking a Senior CMDB Analyst to oversee the governance of the Enterprise Configuration Management Database (CMDB) platform. The successful candidate will develop a comprehensive CMDB strategy, lead CMDB governance, and manage data reconciliation processes.

Requirements

• Bachelor's degree and/or advanced diploma in Computer Science, Computer Engineering, Information Technology, or equivalent relevant experience
• Over 10 years of experience in Information Technology, including a minimum of 7 years specialising and hands-on in CMDB Management, in ServiceNow
• Advanced proficiency with ServiceNow ITOM Discovery, Integration Hub and managing multiple data sources
• Strong background in ServiceNow Service Mapping implementation and management
• Extensive experience in reporting and analytics using ServiceNow
• Proven ability to build and maintain relationships, collaborate across functions, and interact confidently at all organisational levels
• Keen attention to detail with strong problem-solving, strategic thinking, and thought leadership capabilities
• Background working in regulated global companies (e.g., financial institutions) is a plus
• Exceptional skills in PowerPoint, PowerBI, process documentation, and Excel are essential
• Experience implementing or institutionalising industry-leading HAM/SAM solutions/tools such as ServiceNow, Flexera, or Snow is advantageous
• At least 3 years of experience managing or collaborating with Managed Service Providers (MSP) and diverse technical teams preferred
• Experience managing both cloud-hosted and traditional on-premises assets
• Strong knowledge of the ITIL framework, supported by ITIL certification, is required
• Excellent analytical skills with the ability to comprehend, analyse, and present data and insights
• Outstanding interpersonal and communication skills to effectively collaborate with stakeholders, including Business, Technology Risk, Enterprise Architects, Service Management, and Operations teams
• Demonstrated ability to influence CMDB-related decisions and outcomes to benefit the organisation
• Proven skills in planning, communicating, and executing CMDB initiatives, including tool and platform integrations and implementations
• Experience with FlexeraOne, specifically IT Visibility and Technology Intelligence, considered an advantage
• Familiarity with ServiceNow Now Assist, Virtual Agents, and Event Management is an added benefit
• Relevant ServiceNow certifications are an advantage