Engineer Configuration (ServiceNow)

Develop and implement configuration management strategies, policies, and procedures to ensure the accuracy, integrity, and reliability of configuration items within the Configuration Management Database (CMDB).

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 4 years of experience in CMDB administration and ITSM process management.
• Strong understanding of IT service management frameworks, particularly ITIL.
• Hands-on experience with Configuration Management in ServiceNow.
• Solid knowledge of IT infrastructure, network architecture, and databases such as Microsoft SQL.
• Proficiency in data analysis and the creation of reports and dashboards.
• Excellent problem-solving skills and the ability to work independently with a focus on priorities.
• Strong communication and interpersonal skills.
• Ability to effectively train and educate others.
• Enthusiasm for learning and exploring new topics.
• Proficiency in English.

Benefits

• Further training and education
• Holistic corporate health management
• Medical, Dental and Vision coverage
• Talent development
• Team Events
• Trust-based working time
• Paid vacation days, holidays and sick time