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deloitte
Senior Consultant | ServiceNow | Hyderabad | ServiceNow
Join Deloitte as a Senior Consultant in Hyderabad, specializing in ServiceNow ITSM, ITOM, HRSD, and GRC. Leverage your expertise in implementation and troubleshooting. 3+ years experience and ServiceNow certifications preferred. Enjoy a collaborative work environment with growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Discovery
Event Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Security Operations
Service Catalog
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Certified System Administrator
Job description
Posted on:
July 8, 2025
Senior Consultant position in ServiceNow with experience in ITSM+ Integration, ITOM, HRSD, IRM, GRC, and location scope. Work will involve implementation, configuration, and troubleshooting of ServiceNow modules. The role requires a deep understanding of ServiceNow Global scope and foundational data, as well as experience with event management, auto remediation, and AIOps.
Requirements
- Experience in ITSM+ Integration/ ITOM / HRSD / IRM /GRC
- Experience in implementation, configuration, updates & troubleshooting
- Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data
- In depth Understanding of ServiceNow Discovery, Service Mapping technologies
- Good exposure to Event Management using ITOM workspace
- Configuration experience of Noise Reduction and Alert grouping
- Experience with AIOps for Alert o-relation using AI/ML
- Auto Remediation using AIOps
- Working knowledge of Network topics such as NMAP and credential less discovery
- Experience working wit Agentless and Agent based discovery
- Good to have if prior experience working with another Discovery application like HP uCMDB or BMC atrium etc.
- Good knowledge of ServiceNow CMDB & CSDM data model
- Experience and solutioning capabilities using Scoped Application
- Knowledge and experience working on Service Catalog, Portal and Building Catalog items
- Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
- Ability to perform research into technology partner or other vendor solutions in context of client requirements for integration
- Ability and fluency with Platform methodologies such as Flow Designer, Integration Hub, Workflow, Business Rules, Client Scripts, Script Includes, UI Policies and actions
- Fluency with the latest platform features of latest ServiceNow release such as ROME
- Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTP
- Understand the ServiceNow eco-system & working knowledge across one or more products apart from ITSM such as HRSD, GRC, SecOps, CSM etc.
Benefits
- At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
- Inclusion for all
- Drive your career
- Everyone’s welcome... entrust your happiness to us
- Connect for impact
- Empower to lead
Requirements Summary
3+ years working on the ServiceNow platform, degree or equivalent, preferably in Computer Science or Information Technology, ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) - Preferred
