Senior CPE, Syndication Video & Internet Operations Specialist

We are seeking a highly skilled Senior CPE, Syndication Video & Internet Operations Specialist to join the Syndication Incident, Release, & Change team. In this role, you will be responsible for Tier 4 incident management, release management, and change management for our video, internet, home phone, and smart home services.

Requirements

• Proven experience in a similar operational role, preferably in the video and internet telecommunications services industry
• Experience with residential customer premise device (CPE) technology including DOCSIS 3 and 4 access network technology, residential gateway modems, routers and GPON/Fiber to the Home ONT devices
• Strong understanding of residential Wi-Fi deployments, troubleshooting and standards including Wi-Fi 6( IEEE 802.11ax) and Wi-Fi 7(IEEE 802.11be)
• Familiarity with deployment and troubleshooting of Comcast Xfinity and EntOS syndication products and technology
• Strong understanding of incident, release, and change management processes
• Exceptional troubleshooting, support, and analytical skills to identify trends, patterns, and anomalies in data, maintaining composure under pressure
• Ability to work effectively in a fast-paced, dynamic environment, collaborating with internal teams, cross-functional team members, vendors, and partners at various management levels
• Proficiency in analyzing complex data sets, manipulating and transforming large datasets, and deriving actionable insights to support data-driven decision-making
• Highly skilled in and experienced with Remedy, ServiceNow, Splunk, and Azure Databricks, including strong SQL and Python
• Experience with data visualization tools like Power BI (preferred), Tableau, or similar platforms, and creating compelling visualizations and dashboards
• Familiarity with cloud platforms like Azure (preferred), AWS, or Google Cloud for data storage and processing
• Strong skills in statistical analysis, including hypothesis testing, regression analysis, and inferential statistics

Benefits

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
• Self-driven career development programs (E.g. MyPath program)
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs
• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes