Senior Customer Engineer (L2)

As a Senior Customer Engineer, you will provide technical support, troubleshooting, and resolving tickets for internal and external customers. Perform complex technical work activities, coordinate teams, and provide technical leadership.

Requirements

• 7 years’ experience in IT Service environment.
• Experience with ticketing systems such as ServiceNow.
• Authorized to work in the United States.
• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• ServiceNow experience.
• Hardware break-fix assistance.
• PC imaging processes and procedures.
• Troubleshooting.
• Mobile phone support.
• Audio Visual support.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans for good health, future financial security, and peace of mind