ServiceNow

Senior Customer References Specialist

Join ServiceNow as a Senior Customer References Specialist in Austin, TX. Leverage AI and manage customer advocacy programs. Enjoy flexible work options!

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 2, 2025

The Senior Customer References Specialist is responsible for coordinating and managing customer references across regions, working closely with sales, product marketing, and customer marketing teams to identify, nurture, and amplify customer success.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Customer Reference Program Experience: Proven track record managing or contributing to a large-scale customer reference or advocacy program.
  • Collaboration & Stakeholder Management: Ability to work across sales, marketing, and customer advocacy teams to drive alignment.

Benefits

  • Flexible work environment with remote work options
  • Equal opportunity employer
  • Accommodations for candidates with disabilities

Requirements Summary

2+ years of experience in customer reference program management, AI integration, and collaboration