Senior Customer Solutions Engineer

Join Luminance, a pioneer of Legal-Grade AI for enterprise, as a Senior Customer Solutions Engineer. This role offers a unique opportunity to work across Sales, Product, and Customer Success, accelerating customers' technical teams' ability to get connected and unlock the value of Luminance.

Requirements

• Collaborate with Account Executives, Product Specialists, and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance's platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow, and Slack.
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan