Senior Customer Success Manager

ServiceNow is seeking a Senior Customer Success Manager to act as a trusted advisor and single point of contact for clients. This role involves building long-term relationships, driving adoption of ServiceNow's platform, and ensuring business outcomes are achieved through personalized guidance and data-driven insights. The ideal candidate will work collaboratively with internal teams and contribute to both customer success and ServiceNow's innovation.

Requirements

• Experience in integrating AI into work processes
• Fluent German and English
• Strong knowledge of ServiceNow or similar SaaS platforms
• 8+ years of experience in a technology-driven, consultative environment
• Proven Customer Success Track Record
• Strong interpersonal and analytical skills
• Right to work in the country

Benefits

• Competitive salary
• Opportunity for growth
• Inclusive work environment