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Zip
Senior Customer Success Manager
Join Zip as a Senior Customer Success Manager in Toronto. Leverage ServiceNow skills to enhance customer relationships and drive success. 5+ years experience required. Benefits include equity, health coverage, and flexible PTO.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
IT Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 21, 2025
We're looking for a Customer Success Manager to manage our rapidly growing customer base across all industries and customer segments from Growth to Enterprise customers. As a CSM, you'll be able to work directly with engineering and product while also working with a variety of stakeholders as customers.
Requirements
- 5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation.
- Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
- Excellent interpersonal skills and ability establish quick rapport and trust with customers
Benefits
- Start-up equity
- Full health, vision & dental coverage
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
Requirements Summary
5+ years relevant work experience, procurement experience, excellent interpersonal skills
