Senior Customer Success Manager

ServiceNow is seeking a Senior Customer Success Manager to build strategic relationships with customers, drive adoption of their AI-enhanced platform, and ensure business outcomes are achieved through personalized guidance. This role combines relationship management, operational excellence, and data-driven insights to maximize customer value. The ideal candidate will be a trusted advisor and a key player in ServiceNow's Customer Success team.

Requirements

• Experience in integrating AI into work processes
• Fluent C-level German and English
• Experience in SaaS or IT Industry
• 8+ years of experience working in a technology-driven, consultative environment
• Proven Customer Success Track Record
• Strong interpersonal and analytical skills
• Entrepreneurial mindset
• Collaborative and cross-functional skills
• Excellent communication skills
• Right to work in the country