Senior Customer Success Manager

We're looking for a Customer Success Manager to manage our rapidly growing customer base across all industries and customer segments from Growth to Enterprise customers. As a CSM, you'll be able to work directly with engineering and product while also working with a variety of stakeholders as customers.

Requirements

• 5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation.
• Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
• Excellent interpersonal skills and ability establish quick rapport and trust with customers

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget