Senior Customer Success Manager

As a Senior Customer Success Manager, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

Requirements

• Extensive experience leading large-scale digital business transformations
• Acting as a trusted advisor to both internal and C-level customer executives
• Expertise in governance, strategy, and execution across cross-functional teams
• Proven track record of delivering scalable, repeatable success
• Strong knowledge of ServiceNow or similar SaaS platforms
• Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives
• Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Relocation Assistance