Senior Customer Success Manager

As a Senior Customer Success Manager, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

Requirements

• 8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
• Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements