Senior Customer Success Manager

NiCE is seeking a Senior Customer Success Manager to drive value and improve performance for enterprise clients through their Contact Centre, Workforce Management, and Interaction Analytics solutions. The role involves strategic guidance, technical fluency, relationship mastery, and proactive identification of obstacles to long-term success. The hybrid model combines onsite and remote work, focusing on face-to-face collaboration and innovation.

Requirements

• Own and manage a portfolio of enterprise customers
• Serve as a strategic advisor and primary point of contact for all customer engagement
• Deliver tailored enablement on Interaction Analytics, Workforce Management, and related NICE solutions
• Proactively identify and remove obstacles to account health
• Monitor product utilisation and recommend strategies for ROI
• Partner cross-functionally with Sales, Services, Product, and Support
• Maintain a deep understanding of NICE’s platform and roadmap
• 5+ years in B2B customer success, consulting, or solution delivery

Benefits

• Hybrid work model
• Career growth opportunities
• Innovative environment
• CULTURAL VALUES