Senior Customer Success Manager

ServiceNow is seeking a Senior Customer Success Manager to be a trusted advisor and single point of contact for customer portfolios, driving post-sale adoption and maximizing value. This role focuses on building strategic relationships, providing data-driven insights, and collaborating with internal teams to ensure customer success and scale their ServiceNow usage. It's an on-site position within a Benrather Strasse location in Düsseldorf, Germany.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Fluent German and English
• Strong knowledge of ServiceNow or similar SaaS platforms.
• 8+ years of experience in a technology-driven, consultative environment.
• Strong interpersonal skills and relationship-building abilities.
• Analytical & Problem-Solving Skills
• Entrepreneurial Mindset
• Collaborative & Cross-Functional ability
• Excellent Communication skills
• Right to work in the country

Benefits

• Competitive salary
• Opportunity for growth
• Collaborative environment