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Coveo
Senior Customer Success Manager, Knowledge
Senior Customer Success Manager at Coveo, Quebec. 5+ yrs experience, CRM/ServiceNow expertise, knowledge management background. Drive customer outcomes, SaaS deployment. Competitive salary, growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 9, 2025
As a Senior Customer Success Manager, you will collaborate with customers to ensure our solutions align with their strategic business outcomes, enhance customer engagement, and cultivate advocacy.
Requirements
- 5+ years of experience in a similar customer success role or in a solution consulting role
- 3+ years of experience with using CRM (Salesforce preferred) and with Self-Service, Community, and/or Contact Center solutions
- Related leadership experience in contact centers, technical support, knowledge management, or business operations
- Experience in deploying SaaS solutions
- Experience with BI tools
- Practical application of understanding technical concepts
- Experience with Salesforce, ServiceNow, Zendesk or similar CRMs
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
Requirements Summary
5+ years of customer success experience, CRM experience, and leadership experience in contact centers or technical support
