Senior Delivery Lead - ServiceNow

Senior Delivery Lead - ServiceNow job description: responsible for planning, coordinating, and delivering defined deliverables for critical and/or strategic initiatives. Manage risks, ensure compliance to standards, and provide visibility into the health of the project/program to Senior Management and Stakeholders.

Requirements

• Establish the target business outcomes in partnership with Sr. Leaders and stakeholders.
• Establish and build relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk.
• Coordinate and facilitate the program routines (for example, kick-off, status reviews, stakeholder meetings, change controls, tollgates, and necessary routines).
• Plan and coordinate delivery and dependencies across multiple organizations.
• Promote/facilitate communication and collaboration across organizations to achieve the target business outcomes and meet expected timeline.
• Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule.
• Manage the technical delivery of vendors, suppliers, consultants, contractors, support organizations, and development teams.
• Facilitate dependency management/risk management/impediment removal.
• Ensure that execution is aligned with target business outcomes by working with the executive sponsor/stakeholders.
• Ensure the work delivered complies with Global Technology and Enterprise Change Management standards.
• Track the success metrics and review performance with stakeholders, Sr. Management and key leaders.
• Manage the financials and resource planning for the project/program.
• Provide input to define/improve the Change Management process for the Portfolio, projects and workstreams.

Benefits

• Discretionary incentive eligible
• Eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• Industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.