Senior Desktop Support Analyst

EDF Trading is a world leader in low-carbon, sustainable electricity generation. The Senior Desktop Support Analyst role is a key member of the Service Desk team, providing advanced technical support, acting as a technical lead on projects, and setting the standard for technical excellence and customer service.

Requirements

• Considerable experience in a senior IT support or infrastructure engineering role
• Demonstrated success in leading technical projects and delivering results within tight deadlines
• Proven ability to manage and maintain enterprise device management platforms (E.g. Intune, SCCM)
• Strong track record of resolving escalated technical issues and sharing solutions to uplift team capability
• Good interpersonal skills, with effective communication, active listening, and the ability to build rapport to deliver excellent customer service

Benefits

• hybrid working
• personal pension plan
• private medical and dental insurance
• bi-annual health assessments
• corporate gym memberships
• an electric car lease programme
• childcare vouchers
• a cycle-to-work scheme
• season ticket loans
• volunteering opportunities