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ServiceNow
Senior Director, Customer Excellence Group, Scale Leader EMEA
Senior Director, Customer Excellence Group at ServiceNow Dublin. Lead scaled customer success strategy across EMEA. 15+ years experience, customer segmentation expertise, change leadership required. Health insurance, retirement, PTO.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 12, 2025
ServiceNow is seeking a Senior Director, Customer Excellence Group, Scale Leader EMEA to shape and execute the regional customer success strategy, driving scaled customer success across paid and non-paid Customer Excellence Group (CEG) success offerings.
Requirements
- 15+ years of proven experience leading managers in scaled customer success or service delivery functions.
- Deep understanding of customer segmentation, success metrics (GRR, NPS, NNACV), and operational governance.
- Strong change leadership and transformation experience, ideally within a matrixed organisation.
- Ability to navigate complex stakeholder landscapes and influence at executive levels.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Other benefits
Requirements Summary
15+ years of experience leading managers, deep understanding of customer segmentation, strong change leadership
