Senior End-User Support Technician

At Constant Contact, we are seeking a highly committed and skilled Senior Deskside Support Technician to join our IT End-User Support team. This role is focused on providing white-glove technical support and resolving complex, escalated incidents for our diverse employee base, including senior leadership.

Requirements

• 4+ years of experience providing Tier 2/3 deskside or end-user support in a corporate environment
• Strong background in PC and Mac configuration and troubleshooting, including proficiency with both Microsoft Windows and Apple Computer desktop operating systems
• Proficiency with an IT ServiceDesk incident management / ticket request tool (e.g., ServiceNow)
• Hands-on experience with modern device management tools, specifically JAMF and InTune/Entra device management
• Proven experience with Active Directory administration, including managing users, computers, and Group Policy Objects (GPOs)
• Very strong interpersonal and communication skills with a proven ability to support employees at all levels, from new hires to the executive suite

Benefits

• A generous paid time off policy
• A competitive benefits package that supports the health and well-being of you and your family
• Work flexibility and a hybrid work model that combines remote work with access to office locations