Senior End User Technician

We are seeking a Senior End User Technician to provide IT support to federal and contractor staff in Arlington, VA. The candidate will be responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents.

Requirements

• Ability to obtain a DHS Entrance on Duty (EOD)
• Bachelor’s degree and 6 years of relevant experience or equivalency
• Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10, 7 & Windows 2000), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox
• Experience with patch management software (e.g., SCCM)
• Experience installing, upgrading, and removing software
• Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle
• Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)
• Advanced experience with Active Directory management & administration
• Knowledgeable of Problem Management best practice and processes

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits