Senior Engagement Manager

ServiceNow is seeking a Customer Engagement Manager to manage key initiatives, innovate, and help the broader organization improve. The role involves implementing new projects, managing customer interactions, and providing customer value, as well as mentoring team members. This position will involve project execution, stakeholder management, and driving resolutions.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Minimum of 10 years of high-tech/SaaS industry experience.
• 8+ years in Customer Engagement roles.
• Strong cross-functional, technical Project Management experience.
• Demonstrated experience in leading key projects.
• Strong documentation and presentation skills.
• Experience with analytics and understanding of metrics and KPIs.
• Thought leadership and strategic thinking.
• Ability to gather and analyze data.
• Ability to communicate abstract ideas clearly.
• Excellent negotiation and persuasion skills.
• Facilitation skills in leading and planning meetings, reviews, and retrospectives.
• Strong customer orientation and an innate ability to anticipate and act.
• Active listening skills.
• Critical thinking skills.
• BS/BA degree in computer science, engineering or related discipline preferred.