Senior Engagement Manager, Healthcare and LifeSciences (HCLS) Industry

ServiceNow is seeking a Senior Engagement Manager to focus on key internal and external initiatives, aiming to add value to customers and innovate. The role involves implementing projects, managing customers, providing updates, mentoring team members, and analyzing data to drive solutions. ServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers across various industries.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Minimum of 10 years of high-tech/SaaS industry experience.
• 5+ years in Customer Engagement roles.
• Prior experience with implementing or supporting ServiceNow products in an Enterprise.
• Strong cross-functional, technical Project Management experience.
• Strong documentation and presentation skills.
• Experience with analytics and understanding of metrics and KPIs.
• Thought leadership and strategic thinking.
• Ability to gather and analyze data to understand decisions.
• Excellent negotiation and persuasion skills.
• Facilitation skills in leading and planning meetings.
• Strong customer orientation and ability to anticipate improvements.