Senior Engineer, Configuration Management Database

PTC is a global company that values diversity and inclusion, and is seeking a Senior Engineer for its Configuration Management Database team in Boston, MA. The successful candidate will be responsible for analyzing, developing, modifying, and maintaining the ServiceNow ITOM platform focused on CMDB, Discovery, and Service Mapping.

Requirements

• Ensures standardized methods and procedures are used for identifying, recording, maintaining, reporting on, and verifying IT asset configurations and associated documentation.
• Implements and maintains different Service Mapping approaches (Tag-Based, Top Down, Machine Learning).
• Plans the population of the CMDB; manages the CMDB, central libraries, tools, common codes, and data; ensures CMDB data is current and accurate.
• Designs, develops, and maintains the Common Service Data Model (CSDM) within the ServiceNow platform to standardize service data, align with business needs, and enable better IT and business operations.
• Owns the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases.

Benefits

• Medical, dental, and vision insurance
• Paid time off and sick leave policies
• Tuition reimbursement
• 401(k) contributions and employer match
• Flexible spending accounts
• Life insurance
• Disability coverage
• Generous commuter subsidy