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NTT Ltd.
Senior Engineer, L2 Backup
Join NTT Ltd. as a Senior Engineer, L2 Backup in Mumbai. Leverage ServiceNow for incident management, ITIL processes, and cross-technology support.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 17, 2025
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems, proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
Requirements
- Moderate-level experience in managed services roles handling cross-technology infrastructure.
- Knowledge of ticketing tools, preferably ServiceNow.
- Familiarity with ITIL processes and experience working with vendors and third parties.
Requirements Summary
2-5 years of experience in managed services, knowledge of ticketing tools, and familiarity with ITIL processes
