Senior Engineer, L2 Backup

Join NTT DATA as a Senior Engineer, L2 Backup, and make an impact by maintaining clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, and resolving technical incidents and problems.

Requirements

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Proficiency in planning activities and projects, taking changing circumstances into account.
• Positive outlook and ability to work well under pressure.
• Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
• Bachelor's degree in IT/Computing or equivalent work experience.

Benefits

• Inclusive and diverse work environment
• Collaborative and flexible work culture
• Opportunities for growth and professional development