Senior Functional Consultant

DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries.

Requirements

• Lead in-depth analysis of client's current business processes, identifying opportunities for optimization and automation using ServiceNow.
• Develop comprehensive business process re-engineering strategies to improve efficiency, reduce costs, and enhance service delivery.
• Translate complex business requirements into detailed functional specifications and actionable ServiceNow implementation plans.
• Serve as a trusted advisor to clients, providing insights on ServiceNow capabilities and industry best practices to support strategic decisions.
• Coordinate with project managers, technical teams, and stakeholders to ensure seamless delivery of ServiceNow projects that meet and exceed client expectations.
• Spearhead change management initiatives, ensuring smooth transition and high adoption rates of new processes and systems.
• Design and deliver tailored training programs to clients, empowering them with the knowledge to maximize the benefits of their ServiceNow investment.
• Lead, mentor, and develop junior consultants, fostering a culture of excellence and continuous learning within the team.

Benefits

• Growth Opportunity
• You're Not Just a Number
• Shape Your Journey
• Mentorship